Your Guide to Authentic Ege Lezzetleri Support

The shelf life of our various meze products differs depending on the specific ingredients used, the preparation method, and the type of packaging. Generally, products that are vacuum-sealed or preserved in oil tend to have a longer shelf life when stored correctly in refrigeration. For the most accurate information, please always refer to the 'Best Before' date clearly printed on each product's packaging label. Once a package has been opened, we strongly recommend consuming the meze within 3 to 5 days to ensure you enjoy the optimal taste, texture, and freshness, provided it is properly sealed and stored in a clean refrigerator at the recommended temperature.

Proper storage is crucial to maintaining the quality and safety of our authentic meze. All Ege Lezzetleri meze products require constant refrigeration. They must be stored at a temperature consistently between 0°C and 4°C (32°F and 40°F). It is vital to ensure your refrigerator is maintaining this temperature range. After you open any packaging, transfer any remaining meze into clean, airtight containers. This helps to prevent them from drying out, absorbing odors from other foods, and minimizes the risk of cross-contamination. Always reseal containers tightly after each use and consume within the recommended timeframe for opened products.

Yes, we do offer reliable delivery services, primarily designed to serve our valued wholesale partners and catering clients within our established geographic service zones. Our delivery schedules are carefully managed to ensure the freshness and integrity of our products upon arrival. Please note that minimum order quantities are typically required for delivery eligibility, which can vary depending on your location and the specific type of order (wholesale vs. catering). We encourage you to contact our dedicated sales team directly. They can provide you with comprehensive details regarding delivery availability in your area, current schedules, and specific minimum order requirements tailored to your business needs or event plans.

Absolutely! Catering is one of our specialties, and we take great pleasure in helping you create unforgettable culinary experiences for your guests. We are fully equipped and eager to craft custom meze menus that are perfectly tailored to the unique requirements of your event. This includes accommodating specific dietary needs (such as vegetarian, vegan, or gluten-free options), adjusting quantities based on your guest count, and incorporating any particular preferences you may have. To ensure we can meet your needs and provide the highest level of service, we kindly request that you get in touch with our catering team well in advance of your planned event date. This allows ample time for detailed consultation, menu planning, and receiving a personalized quote.

Our minimum order requirements for wholesale partners are structured to accommodate a range of business sizes and locations, and therefore, they can vary. Factors such as your geographic location, the specific types of products you are interested in stocking, and delivery logistics all influence the minimum order quantities. We are committed to building strong partnerships with our wholesale clients and providing flexible solutions where possible. We strongly encourage potential wholesale clients to connect directly with our dedicated wholesale distribution team. By discussing your specific business model and needs, they can provide you with precise information regarding minimum order requirements, detailed product catalogs, and competitive pricing structures tailored to your partnership.

Ege Lezzetleri takes pride in offering a diverse and extensive selection of traditional meze, reflecting the rich culinary heritage of the Aegean. As a result, many of our products are naturally suitable for specific dietary preferences. We have a wide variety of delicious options that are inherently vegetarian, utilizing fresh vegetables, legumes, and cheeses. Additionally, many of our meze dishes are entirely plant-based, making them suitable for vegan diets. We also offer selections that are naturally free from gluten. For specific ingredient breakdowns, nutritional information, and details regarding allergens, please always consult the detailed labeling on each product package. For more complex inquiries or to discuss specific dietary concerns, please do not hesitate to contact our support team directly; we are happy to assist.

We are dedicated to maintaining the highest standards of quality in every batch of meze we produce, and we sincerely apologize if you encounter any issue with one of our products. Your feedback is incredibly valuable to us. If you experience a problem, please contact our support team immediately upon discovering the issue. You can reach us most efficiently via phone during our business hours or by sending us an email at any time. To help us investigate and resolve the matter quickly, please be prepared to provide details about your order, including the purchase date, product name, and a clear description of the problem you observed. Attaching photos of the product and packaging can also be extremely helpful in assessing the situation.