Your Guide to Authentic Ege Lezzetleri Support
Find answers, access resources, and connect with our team.
Find the Support You Need
Our Commitment to Quality and Service
Ege Lezzetleri is profoundly dedicated to sharing the rich, authentic tastes of the Aegean region with a wider audience. For many years, we have honed our expertise in the traditional art of Turkish meze production, upholding time-honored recipes passed down through generations. We take immense pride not only in the exceptional quality of our handcrafted products but also in our unwavering commitment to customer satisfaction. This dedication permeates every aspect of our operations, from sourcing the freshest local ingredients to ensuring our partners and customers receive unparalleled support.
We understand that when you choose Ege Lezzetleri, you are choosing a legacy of flavor and quality. Whether you are a bustling restaurant seeking reliable wholesale supply, a retailer aiming to stock authentic delicacies, or planning a memorable event requiring exceptional catering, we strive to make your experience seamless and rewarding. Our support hub serves as a central point to assist you with any inquiries, providing the resources and direct contact necessary to resolve issues and enhance your journey with our exquisite meze. We believe that the best flavors are enjoyed when coupled with effortless service, and this hub is a testament to that belief.
Finding the Support You Need
Our primary goal at Ege Lezzetleri is to ensure your experience with our authentic Turkish meze products and comprehensive services is as smooth, enjoyable, and satisfying as possible. We appreciate your partnership, whether you are a restaurant owner relying on us for consistent, high-quality supply, a retailer sharing our flavors with your community, or an individual planning a special event where our meze will be a highlight. This dedicated support hub has been thoughtfully designed to be your go-to resource. Here, you can effortlessly explore a wealth of frequently asked questions covering everything from product details to ordering logistics, download helpful guides offering best practices for storage and serving, or simply reach out directly to our knowledgeable and friendly support team when you need personalized assistance. We are here to help you every step of the way.
Common Questions Answered
What is the shelf life of Ege Lezzetleri meze products?
The shelf life of our various meze products differs depending on the specific ingredients used, the preparation method, and the type of packaging. Generally, products that are vacuum-sealed or preserved in oil tend to have a longer shelf life when stored correctly in refrigeration. For the most accurate information, please always refer to the 'Best Before' date clearly printed on each product's packaging label. Once a package has been opened, we strongly recommend consuming the meze within 3 to 5 days to ensure you enjoy the optimal taste, texture, and freshness, provided it is properly sealed and stored in a clean refrigerator at the recommended temperature.
How should I store my meze order?
Proper storage is crucial to maintaining the quality and safety of our authentic meze. All Ege Lezzetleri meze products require constant refrigeration. They must be stored at a temperature consistently between 0°C and 4°C (32°F and 40°F). It is vital to ensure your refrigerator is maintaining this temperature range. After you open any packaging, transfer any remaining meze into clean, airtight containers. This helps to prevent them from drying out, absorbing odors from other foods, and minimizes the risk of cross-contamination. Always reseal containers tightly after each use and consume within the recommended timeframe for opened products.
Do you offer delivery services?
Yes, we do offer reliable delivery services, primarily designed to serve our valued wholesale partners and catering clients within our established geographic service zones. Our delivery schedules are carefully managed to ensure the freshness and integrity of our products upon arrival. Please note that minimum order quantities are typically required for delivery eligibility, which can vary depending on your location and the specific type of order (wholesale vs. catering). We encourage you to contact our dedicated sales team directly. They can provide you with comprehensive details regarding delivery availability in your area, current schedules, and specific minimum order requirements tailored to your business needs or event plans.
Can I place a custom order for a catering event?
Absolutely! Catering is one of our specialties, and we take great pleasure in helping you create unforgettable culinary experiences for your guests. We are fully equipped and eager to craft custom meze menus that are perfectly tailored to the unique requirements of your event. This includes accommodating specific dietary needs (such as vegetarian, vegan, or gluten-free options), adjusting quantities based on your guest count, and incorporating any particular preferences you may have. To ensure we can meet your needs and provide the highest level of service, we kindly request that you get in touch with our catering team well in advance of your planned event date. This allows ample time for detailed consultation, menu planning, and receiving a personalized quote.
What are the minimum order requirements for wholesale?
Our minimum order requirements for wholesale partners are structured to accommodate a range of business sizes and locations, and therefore, they can vary. Factors such as your geographic location, the specific types of products you are interested in stocking, and delivery logistics all influence the minimum order quantities. We are committed to building strong partnerships with our wholesale clients and providing flexible solutions where possible. We strongly encourage potential wholesale clients to connect directly with our dedicated wholesale distribution team. By discussing your specific business model and needs, they can provide you with precise information regarding minimum order requirements, detailed product catalogs, and competitive pricing structures tailored to your partnership.
Are your products suitable for specific dietary needs (e.g., vegetarian, vegan, gluten-free)?
Ege Lezzetleri takes pride in offering a diverse and extensive selection of traditional meze, reflecting the rich culinary heritage of the Aegean. As a result, many of our products are naturally suitable for specific dietary preferences. We have a wide variety of delicious options that are inherently vegetarian, utilizing fresh vegetables, legumes, and cheeses. Additionally, many of our meze dishes are entirely plant-based, making them suitable for vegan diets. We also offer selections that are naturally free from gluten. For specific ingredient breakdowns, nutritional information, and details regarding allergens, please always consult the detailed labeling on each product package. For more complex inquiries or to discuss specific dietary concerns, please do not hesitate to contact our support team directly; we are happy to assist.
How do I report an issue with a product?
We are dedicated to maintaining the highest standards of quality in every batch of meze we produce, and we sincerely apologize if you encounter any issue with one of our products. Your feedback is incredibly valuable to us. If you experience a problem, please contact our support team immediately upon discovering the issue. You can reach us most efficiently via phone during our business hours or by sending us an email at any time. To help us investigate and resolve the matter quickly, please be prepared to provide details about your order, including the purchase date, product name, and a clear description of the problem you observed. Attaching photos of the product and packaging can also be extremely helpful in assessing the situation.
Guides and Helpful Information
Meze Storage Best Practices Guide

This essential guide provides detailed instructions on how to properly store your Ege Lezzetleri meze products, both before and after opening. Learn about optimal temperature ranges, suitable storage containers, and tips to maintain freshness and quality for longer. Following these guidelines ensures you get the most out of our authentic flavors.
Download Guide (PDF)Serving Suggestions for Meze Platters

Elevate your culinary presentation with our serving suggestions guide. Discover creative and traditional ways to arrange stunning meze platters that are as visually appealing as they are delicious. Includes tips on pairings, garnishes, and creating a welcoming spread for any occasion, from casual gatherings to formal events.
Download Guide (PDF)Guide to Wholesale Ordering Process

Designed specifically for our wholesale partners, this guide simplifies the process of placing orders with Ege Lezzetleri. It covers everything from setting up your account and accessing our product catalog to understanding minimums, delivery schedules, and payment options. Streamline your ordering process and ensure timely delivery of your stock.
Download Guide (PDF)What Our Partners Say
"Working with Ege Lezzetleri has transformed our restaurant's meze offering. The quality and authenticity of their hummus and ezme are unmatched. Our customers constantly ask about them!"

Ayşe Yılmaz
Restaurant Owner, İzmir
"The logistics and support from Ege Lezzetleri's wholesale team are outstanding. Orders are always accurate and delivered on time, which is crucial for our retail business."

Mehmet Kaya
Retail Store Manager, Ankara
"We used Ege Lezzetleri for a large corporate event catering, and the meze platters were the highlight. Fresh, vibrant, and absolutely delicious. The team was a pleasure to work with."

Zeynep Demir
Event Planner, İstanbul
"The variety of vegan options from Ege Lezzetleri is incredible. Our customers are increasingly asking for plant-based choices, and their products allow us to offer high-quality, authentic dishes."

Ali Çelik
Cafe Owner, Bursa
"Whenever we have a question or need support, the Ege Lezzetleri team is responsive and helpful. It makes managing our stock and orders so much easier."

Elif Arslan
Grocery Store Buyer, Antalya
Meet Our Support Team

Fatma Özen
Head of Customer Relations
Fatma leads our support efforts, ensuring every interaction is positive and productive for our customers and partners.

Can Yılmaz
Wholesale Support Specialist
Can is your go-to person for any questions regarding wholesale orders, logistics, and account management.

Elif Demir
Catering & Product Support
Elif assists with custom catering requests and provides in-depth information about our product range and ingredients.
Get In Touch Directly
Have a question that wasn't covered in our FAQs? Need specific assistance with an order, delivery, or product details? Our dedicated support team is here to help. We offer several convenient ways for you to connect with us, ensuring you receive the prompt and helpful response you deserve.

By Phone
Call our office during business hours (Monday-Friday, 9 AM - 6 PM TRT):
+90 212 260 8877

By Email
Send us an email anytime, and we'll respond as quickly as possible:
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Find Us
Ege Lezzetleri is based in the vibrant city of İstanbul, serving partners and customers across Turkey and beyond. While this support hub is your primary online resource, you can find our main office at the address below. Please note that visits are typically by appointment for wholesale discussions or administrative purposes.
45 Sakızağacı Sokak,
İstanbul, İstanbul,
34349
Turkey
